Question 31 2 Points CASE: Noora is a flight attendant les dues) for a large airline. She exclusively works for a long flight from Japan to New York and is expected to constantly maintain a positive attitude no matter what situation arises. Over the years, Noora has noticed that when dealing with some customers, emotions tend to run higher, and she often feels frustrated. Noora has spoken with her supervisor about the stress caused when working with such customers' emotionality and hopes some suggestions for resolution will be made. QUESTIONS: 1. According to the EVLN model, which reaction to job dissatisfaction was presented in Noora's case? 2- Define the concept. Use the editor to format your