Question: Case: Noora is a flight attendant (e) for a large airline. She exclusively works for a long flight from Japan to New York and is

Case: Noora is a flight attendant (e) for a large
Case: Noora is a flight attendant (e) for a large airline. She exclusively works for a long flight from Japan to New York and is expected to constantly maintain a positive attitude no matter what situation arises. Over the years, Noora has noticed that when dealing with some customers, emotions tend to run higher, and she often feels frustrated. 1 QUESTIONS: 1- What is the concept presented in this case? 2- Define the concept

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