Question: Question 31 3 pts Critical issues that need to be considered in the future of Quality Management is the rapid expansion of e-commerce and the

Question 31 3 pts Critical issues that need to be considered in the future of Quality Management is the rapid expansion of e-commerce and the use of the internet. O True False Question 32 3 pts In order to compete globally companies will need to do more than just implement an ISO-9001 QMS framework. Companies must develop proactive processes that exceed customer expectations. O True O False

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