QUESTION 31 A formal statement of expected behavior that serves as the rules of conduct in an organization is known as a: code of ethics. document of morals. CSR statement. moral development document. QUESTION 32 Strategic flexibility is defined as the ability to shift course and alter investments and operations to deal with changing conditions. how the benefits or costs of a decision change with different assumptions. the level of uncertainty a firm incorporates during long-term decision making. the analysis of multiple uncertainties to identify alternative futures for an organization. QUESTION 33 Which of the following statements best describes innovation? Innovation is essential for most organizations just to stay relevant in their industries. Innovations are important for products, but not for processes. All new ideas are innovations, regardless of whether they are executed or add value to the organization. Innovations tend to happen only in certain parts of an organization. QUESTION 34 while firms that delegate decision-making authority to all levels are Firms that adhere to written rules and procedures are formalized; decentralized complex; informal simple; centralized standardized; informal QUESTION 35 One method for prompting organizational change is benchmarking which is defined as measuring an organization's products, services, programs, and activities, and comparing with those of its competitors. convincing employees that change is desirable and empowering them to make adjustments in their own jobs to support the organizational change. reinforcing performance appraisals and rewards in the organization. following an action plan for leaders that indicates all the steps they must perform well for change to be successful. QUESTION 36 At an upcoming board meeting, Terrance, the Chief Human Resource Officer, has to explain to the board how he knows the company has strong leadership. Which of the following indicators could he share this? the number of employees in the company the efficiency of the company's productivity the number of clients the company has the number of times the company has been mentioned in top lists most clearly demonstrate