QUESTION 31

1. CHAPTER 12: When facing a hostile audience, the presenter must NOT deliver the presentation with

   		A controlled style.
   		All of the options listed are correct.
   		Objective data and expert opinion.
   		Humour and personal experiences

1 points

QUESTION 32

1. CHAPTER 9: When the direct strategy is used to write an informational report, there are three different parts to consider. Which of the following is NOT one of them?

   		Summary
   		Facts/Findings
   		Discussion/Analysis
   		Introduction/Background

1 points

QUESTION 33

1. CHAPTER 2: It is indicated in the course textbook that one of the most important writing tips is that every message you write should begin with the notion that your audience is thinking

   		What you see is what you get (WYSIWYG).
   		What you see is what you deserve (WYSIWYD).
   		Whats in it for me? (WIIFM).
   		Why do they care? (WDTC).

1 points

QUESTION 34

1. CHAPTER 1: According to the course textbook, a professional career can be derailed because of

   		Effective writing skills.
   		Poor writing skills.
   		None of the options listed.
   		Strong communication skills (e.g., writing, speaking, or listening).

1 points

QUESTION 35

1. CHAPTER 7: According to the course textbook, __________ may have the unhappy responsibility of delivering bad news.

   		Employees (but not supervisors)
   		Employees and supervisors
   		Supervisors (but not employees)
   		None of the options listed are correct.

1 points

QUESTION 36

1. CHAPTER 9: Business reports basically can

   		All of the options listed are correct.
   		Analyse.
   		Make recommendations.
   		Provide information.

1 points

QUESTION 37

1. CHAPTER 5: Which of the following does NOT correspond when closing an informative email?

   		A handwritten signature.
   		A summary of the message.
   		Action information, dates, or deadlines.
   		A closing thought.

1 points

QUESTION 38

1. CHAPTER 12: When you tell the audience what you are going to tell them, then tell them, and finally tell them what you have already told them means that you

   		Have a good organisational strategy though most of your audience will be unable to retain the information given.
   		Are intentionally repeating information for you to understand better.
   		Did not prepare and rehearse your presentation well.
   		Are ensuring audience comprehension and retention.

1 points

QUESTION 39

1. CHAPTER 1: Which of the following statements does NOT correspond to a lower-context culture like the Swiss culture?

   		Swiss value straightforwardness.
   		Swiss tend to value individualism.
   		Swiss tend to be comfortable with silence and patient with delays.
   		Swiss consider time a precious commodity.

1 points

QUESTION 40

1. CHAPTER 6: When dealing with a business letter, we may assume that

   		A letters appearance and format reflect the writer carefulness and experience.
   		Selecting an appropriate format is essential.
   		All of the options listed are correct.
   		Making a good impression on the reader matters.