QUESTION 31

1. Service design generally differs from product design in which of the following ways?

   		Service design tends to focus on tangible factors more so than products
   		Service design tends to focus on intangible factors more so than products
   		Choice of location is less important for services
   		All of the above listed are correct
   		None of the choices listed are correct

QUESTION 34

1. The table below contains information about five jobs waiting to be processed at work station number three.

   Job	Processing Time (hr)	Due Time (hr)
   a	14	15
   b	10	20
   c	18	18
   d	2	16
   e	4	21

   The sequence that would result using the CR rule is:

   		c-a-b-d-e
   		a-b-d-e-c
   		d-e-b-a-c
   		c-a-b-e-d
   		e-d-b-a-c