Question 36

Active listening should include ______.

asking closed-ended questions

minimal responses

evaluating constantly

leaning back and looking around

Question 37

Thaddeus asked his employee, Connor, how the monthly report was coming along, since it was due soon. Connor noted it would be ready by the deadline. Thaddeus then went to Connors administrative assistant, Sean, and asked Sean to confirm what Connor had said. The primary barrier to communication in this situation is ______

poor listening

perception

filtering

trust and credibility

Question 38

______ uses managers insights in an interactive computer-based process to assist in making non-routine decisions.

TPS

MIS

IPS

DSS

Question 39

Sawyer is currently meeting with his manager, Esther, about his performance appraisal. He wants his nonverbal communication to convey to Esther that he is open to her feedback. Which of the following things should he do?

gesture frequently

reduce facial expressions

cross his legs

cross his arms

Question 40

Getting the listeners full attention, questioning him or her, and asking him or her to paraphrase the message are all techniques to overcome which communication barrier?

		channel selection
		noise
		poor listening
		information overload