Question: QUESTION 39 When Marks & Spencer retail sales associate replacing shirts at no cost to the client, it's an example of: O a centralized decision-making

QUESTION 39 When Marks & Spencer retail sales

QUESTION 39 When Marks & Spencer retail sales associate replacing shirts at no cost to the client, it's an example of: O a centralized decision-making b. service theit O c. employee empowerment O d. service sabotage e. rule setting

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