Question $4(1$ point$)$

A sales associate at Ann Taylor Loft, Karina, has developed a relationship with Jeanne over the years$-$so much so that she only shops for her clothes at Ann Taylor Loft. Even when there are sales at other stores, she continues to buy at Ann Taylor Loft. What advantage is managing a customer relationship well having on the store?

a$)$ customer exposure advantage

b$)$ customer recommendation advantage

c$)$ competitive advantage