Question $4(1$ point$)$

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Isabella was approached to design an automatic door system that would shield nursing home residents

from extreme weather as they travel between facility buildings. As part of her process, she talked to

residents about what was important to them, interviewed staff, and observed the ways the current doors

were used in order to better meet the needs of the people actually using the doors. This shows that

Isabella possesses which essential skill for design thinkers?

empathy

contextualization

curiosity

innovation