Question: Question 4 15 marks Citing practical examples from Social Protection department, demonstrate knowledge of the following quality management concepts: Continuous improvement 8 marks Employees involvement

Question 4 15 marks Citing practical examples from Social Protection department, demonstrate knowledge of the following quality management concepts:

Continuous improvement 8 marks

Employees involvement in Social Protection 7 marks

4 marks for explanation of continuous improvement citing literature

4 marks for applying its quality processes to enhance quality in Social Protection citing literature

4 marks for explanation of employee involvement in quality processes citing literature

3 marks for applying the employee involvement concept to enhance quality in Social Protection citing literature

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