Question $4$

$[25$ Marks$]$

Read the scenario below and answer Questions $4\mathrm{.}1$ and $4\mathrm{.}2$ that follow.

Imagine you are the owner of a medium$-$sized e$-$commerce business specialising in selling handmade jewellery. Lately, you have been finding it challenging to manage the increasing volume of online orders and to keep up with website maintenance. Considering these challenges, you are contemplating outsourcing some tasks to improve operational efficiency and customer experience.

$*$Fictitious scenario

$4\mathrm{.}1.$ Given your role as the owner of the handmade jewellery e$-$commerce business, you are required to outline the seven $(7)$ stages you would follow to assess and potentially implement outsourcing for managing online orders and website maintenance.

$)=(21$ marks

$4\mathrm{.}2."$No business can ever say that it has achieved perfection. There is always something more that can be done in terms of improving processes" $($Rau$,2016).$

With this statement in mind, explain how the e$-$commerce business can foster a culture of continuous improvement that involves all employees.

$(4$ marks$)$