Question: Question 4 ( 2 points ) A site selling washing machines online includes customer reviews. In one review, a customer gave the product just 3

Question 4(2 points)
A site selling washing machines online includes customer reviews. In one review, a
customer gave the product just 3 out of 5 stars and said: "This machine claims to be
a deluxe model yet it lacks some of the features that are included in other
manufacturers' most basic models."
The machine in question ignored which of the following concepts of product quality?
Meet or exceed customer expectations
Consistency
Performance
Relative quality
Question 4(2 points) A site selling washing machines online includes customer

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