Question: Question 4 3 ( 1 point ) . 4 2 believed that quality stemmed from the needs of the consumer, and that managers should stress
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believed that quality stemmed from the needs of the consumer, and that managers should stress teamwork, treat employees well rather than blame them for problems, and use data when making quality control decisions.
a Frank and Lillian Gilbreth
b Henri Fayol
c Frederick Taylor
d W Edwards Deming
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