1. Studies exploring nurses perceptions about using robots to insert IVs found initial resistance, with some nurses concerned about the cost and potential patient harm of these devices. As part of the ________ stage of change, the nurses managers are modeling how to use the robots and demonstrating their high level of accuracy.

Multiple Choice

unfreezing freezing change refreezing

1. BPs efforts to close the blowout preventer and install a containment dome following an explosion on the Deepwater Horizon drilling rig is an example of ________ change.

Multiple Choice

radical incremental proactive reactive

1. ________ believed that quality stemmed from the needs of the consumer, and that managers should stress teamwork, treat employees well rather than blame them for problems, and use data when making quality control decisions.

Multiple Choice

Frank and Lillian Gilbreth Henri Fayol Frederick Taylor

W. Edwards Deming