Question: Question 4 3 3 . 4 p t s To gain a competitive edge this year, the upper management of a global IT company has

Question 43
3.4pts
To gain a competitive edge this year, the upper management of a global IT company has decided to focus on customer service, employee training, and continuous quality improvement. This approach is known as
customer focus.
total quality management (TQM).
evidence-based management.
competitive edging.
Question 43 3.4pts To gain a competitive edge this year, the

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