Question: To gain a competitive edge this year, the upper management of a global IT company has decided to focus on customer service, employee training, and

To gain a competitive edge this year, the upper management of a global IT company has decided to focus on customer service, employee training, and continuous quality improvement. This approach is known as
Multiple Choice
total quality management (TQM).
evidence-based management.
customer focus.
competitive edging.
To gain a competitive edge this year, the upper management of

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