Question: QUESTION 4 a) Benchmarking is defined as the process of measuring products, services, and processes against those of organisations known to be leaders in one

QUESTION 4 a) Benchmarking is defined as the process of measuring products, services, and processes against those of organisations known to be leaders in one or more aspects of their operations. Give and explain FOUR (4) purposes of benchmarking. (8 marks)

b) Define FMEA and give FIVE (5) benefits of applying FMEA?

(12 marks) (Total: 20 marks)

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