Question: QUESTION a) Benchmarking is defined as the process of measuring products, services, and processes against those of organisations known to be leaders in one or

QUESTION

a) Benchmarking is defined as the process of measuring products, services, and processes against those of organisations known to be leaders in one or more aspects of their operations. Give explain and example for this FOUR (4) purposes of benchmarking.

1. Learning from success 2. Borrowing ideas 3. Best-in-firm 4. National leadership

b) Explain and give examples for this THREE (3) types of performance audits.

1. Supplier audits 2. Award audits 3. Consultant audits

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