Question: Question 4 (a) Good goals must meet certain specifications. List the specifications that goals should meet in order to be good goals. (6) (b) Define

Question 4 (a) Good goals must meet certain specifications. List the specifications that goals should meet in order to be good goals. (6) (b) Define 'line' and 'staff' functions. Provide an example of each. (5) (c) What is the difference between programmed and non-programmed decisions? Which do you think are easier to make, and why? (9) [20]

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