Question $4$

Discuss the similarities and$/$or differences between the outcomes of business process

Reengineering and business process innovation in the context of operations management.

Illustrate with at least three practical of either. $[20]$

Question $5$

Fully examine each of the following concepts and how it relates to the operational performance

of a large organization

I Break $$ even volume

II Economic order size

III Process capacity

IV Cost of quality

V ISO $90012015$ certificate