Question: Question 4. (Process Design) (6) Briefly explain the service process structures. Question 5 (Forecasting) (16) Use the actual data for six months as provided below

Question 4. (Process Design) (6) Briefly explain

Question 4. (Process Design) (6) Briefly explain the service process structures. Question 5 (Forecasting) (16) Use the actual data for six months as provided below to: i) Determine the average demand for those six months. (2) ii) Decrease that average demand by 10% per month for the next three (3) months. (3) ii) Make a forecast for July using a three (3) period simple moving average (SMA). (2) iv) Make a forecast for July, using a four (4) period weighted moving average (WMA), where the weights are 0.4 for the most recent data 0.3 for the second most recent data, 0.2 for the third most recent data and 0.1 for the fourth most recent data, respectively. (5) v) Make a forecast for July by making use of the exponential smoothing method. The smoothing constant (a) is 0.5 and the forecast for June was 90 units. (4) Actual demand for dishwashers: Jan-90 Feb-80 Mar-100 Apr-90 May-100 June-100 NB: Please round off your answer to the nearest whole number!! Question 6 (Lean System Strategy) (4) Profitability in long the term is the main objective of any business. Explain the four specific objectives of a lean organisation strategy. Question 4. (Process Design) (6) Briefly explain the service process structures. Question 5 (Forecasting) (16) Use the actual data for six months as provided below to: i) Determine the average demand for those six months. (2) ii) Decrease that average demand by 10% per month for the next three (3) months. (3) ii) Make a forecast for July using a three (3) period simple moving average (SMA). (2) iv) Make a forecast for July, using a four (4) period weighted moving average (WMA), where the weights are 0.4 for the most recent data 0.3 for the second most recent data, 0.2 for the third most recent data and 0.1 for the fourth most recent data, respectively. (5) v) Make a forecast for July by making use of the exponential smoothing method. The smoothing constant (a) is 0.5 and the forecast for June was 90 units. (4) Actual demand for dishwashers: Jan-90 Feb-80 Mar-100 Apr-90 May-100 June-100 NB: Please round off your answer to the nearest whole number!! Question 6 (Lean System Strategy) (4) Profitability in long the term is the main objective of any business. Explain the four specific objectives of a lean organisation strategy

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