Question 4 SECTION B (55 Marks) You are a project manager with a major bank in South Africa You have been appointed to lead an Improvement project aimed at reducing the time taken to approve a loan with appropriate security documentation Costs are relevant, but the most important criteria are availability of documents in case of a dispute and time taken to approve the deal, due to competitive issues Provide a Project Scope of work including Objectives, Stakeholders, Business Requirements Project Definition, Scheduling, Risk Analysis and Expected Performance over a 3 year period for this opportunity. Use creativity and guesstimates in preparing the likely performance numbers. Process Change in a Major Bank A major bank in South Africa requires security forms to be completed by clients at the Business Banking branches or Satellites around the country when loans are granted. These forms are legal contracts between the bank and the client presenting security against default on payments. These forms are hard copy and are ultimately stored at large Security Centres around the country. These documents are the records of the transaction and are regularly produced in court as proof of the debt in legal disputes which in many cases amount to millions of Rand. They are in some cases mislaid or misfiled at the Security Centres and are not available at the appropriate time. This can and does result in major losses to the bank, as they are not available in court when required. These documents are created in the Form: Management department at head office. Request for new forms will be sent to the department, generally from the Business Centre itself or from the Credit and Legal department when new requirements need to be put in place. The forms are designed and sent to the company printing company in an industrial area in Johannesburg for preparation of proofs. Once these proofs have been produced they are retumed to the Fome Management department who distribute the new form to the originator for final approval. When sign off on the new documents has been accepted by the Forms Management department the document is retumed to the printing company for printing. These are then printed in full colour at a cost of 12 cents per page and distributed directly to the Satellites around the country When a loan is negotiated at the Satellite branch the form is retrieved from the storeroom and completed by the client and the local branch manager. It is then sent to the nearest Business Banking Centre for checking on the bank system and for correctness. Once this step has been completed the form is retumed to the Satellite, the customer contacted and a signature obtained It is then retumed to the Business Centre who rechecks the document and, if incorrect in any way, returns the form to the Satellite for resigning. If, however, the form appears to be correctly completed, the loan is provided against the security and the form is sent to the Security Centre. Here it is rechecked and if any issues arise sent back to the Business Centre for correction. This is not common and generally, the form is coded and filed alphabetically and numerically. Question 4 SECTION B (55 Marks) You are a project manager with a major bank in South Africa You have been appointed to lead an Improvement project aimed at reducing the time taken to approve a loan with appropriate security documentation Costs are relevant, but the most important criteria are availability of documents in case of a dispute and time taken to approve the deal, due to competitive issues Provide a Project Scope of work including Objectives, Stakeholders, Business Requirements Project Definition, Scheduling, Risk Analysis and Expected Performance over a 3 year period for this opportunity. Use creativity and guesstimates in preparing the likely performance numbers. Process Change in a Major Bank A major bank in South Africa requires security forms to be completed by clients at the Business Banking branches or Satellites around the country when loans are granted. These forms are legal contracts between the bank and the client presenting security against default on payments. These forms are hard copy and are ultimately stored at large Security Centres around the country. These documents are the records of the transaction and are regularly produced in court as proof of the debt in legal disputes which in many cases amount to millions of Rand. They are in some cases mislaid or misfiled at the Security Centres and are not available at the appropriate time. This can and does result in major losses to the bank, as they are not available in court when required. These documents are created in the Form: Management department at head office. Request for new forms will be sent to the department, generally from the Business Centre itself or from the Credit and Legal department when new requirements need to be put in place. The forms are designed and sent to the company printing company in an industrial area in Johannesburg for preparation of proofs. Once these proofs have been produced they are retumed to the Fome Management department who distribute the new form to the originator for final approval. When sign off on the new documents has been accepted by the Forms Management department the document is retumed to the printing company for printing. These are then printed in full colour at a cost of 12 cents per page and distributed directly to the Satellites around the country When a loan is negotiated at the Satellite branch the form is retrieved from the storeroom and completed by the client and the local branch manager. It is then sent to the nearest Business Banking Centre for checking on the bank system and for correctness. Once this step has been completed the form is retumed to the Satellite, the customer contacted and a signature obtained It is then retumed to the Business Centre who rechecks the document and, if incorrect in any way, returns the form to the Satellite for resigning. If, however, the form appears to be correctly completed, the loan is provided against the security and the form is sent to the Security Centre. Here it is rechecked and if any issues arise sent back to the Business Centre for correction. This is not common and generally, the form is coded and filed alphabetically and numerically