Question: Question 4: Value Chain Analysis You are the operations manager of a multibillion - dollar restaurant called Queen ITAI, after speaking with the financial manager,

Question 4: Value Chain Analysis You are the operations manager of a multibillion - dollar restaurant called Queen ITAI, after speaking with the financial manager, it was lucid that the delivery services such as Door Dash, Uber eats and Skip the Dishes you outsourced, all have a negative effect on your companies profit margin. Using value chain analysis, explain in detail how you would resolve this dilemma and ensure that your company minimize cost and maximize value while at the same time achieve a sustainable competitive advantage? Your explanation should be no less than 100 words. 15 marks Question 5: Intellectual Asset Clearly explain the effects of expert power within an organization. 3 marks Discuss ways in which expert power can be reduced to help the organization achieve competitive advantage. 7 marks

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