Question: question 4 Why should managers provide opportunities for staff to participate in the development of customer service practices? Provide at least three reasons. How can

question 4

  1. Why should managers provide opportunities for staff to participate in the development of customer service practices? Provide at least three reasons.
  2. How can managers provide opportunities for staff to participate in the development of customer service practices? Provide at least three examples.
  3. Identify five trends in the external environment affecting the way organisations do business and provide customer service.

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