Question 41 (1 point)

How should most customer interactions end?

Question 41 options:

	with a checklist for the next steps
	with telling the customer the problem has been resolved
	on an upbeat and positive farewell
	by summarizing the transaction

Question 42 (1 point)

_____ ______ and listening are some of the most powerful ways you can connect with and understand your customers.

Question 42 options:

	Looking eager
	Nodding smiling
	Being present
	Leaning forward

Question 43 (1 point)

What role does empathy play in sales?

Question 43 options:

	It means agreeing with how your customer feels.
	It is your guide to understanding your customer.
	It means that you take your customer's side.
	It entails insight on how to get the deal.

Question 44 (1 point)

What is the value of storytelling in sales?

Question 44 options:

	It helps customers better understand your products.
	It gets the importance of what you can do across to customers.
	It makes you effective and remembered
	All these answers

Question 45 (1 point)

What is the best way to integrate the soft skills?

Question 45 options:

	Know the difference, plan, analyze the situation, and focus on results.
	Know the difference, assess your customers, plan, and analyze results.
	Know the difference, get results, increase product knowledge, and assess your customers.
	Plan, analyze the situation, increase product knowledge, and focus on relationships.