QUESTION 41

The two analogies to characterize enumerative and analytic studies are:

	A.	A mountain and a prairie
	B.	A statue and a dance
	C.	A photo and a video
	D.	A pond and a stream

QUESTION 42

If you detect special causes in your data, you should (select all that apply): True.

	A.	Investigate the origin of the special cause(s)
	B.	Determine why they occur
	C.	Develop a rationale as to why the special cause is not significant
	D.	Make immediate improvements in the process.
	E.	Take steps to eliminate the special causes

QUESTION 43

When people deny the data (i.e., the data do not fit my view of reality) they are usually driven to do this because (select the best answer):

	A.	They have measured the wrong thing
	B.	They do not have sufficient staff, budget or computers to achieve the desired result
	C.	The data were incorrectly collected
	D.	The operational definitions are inconsistent
	E.	Internal and external targets and goals are not linked to the capability of the process being measured

QUESTION 44

Select the three key developments that have emerged over the past fifteen years that have had a profound impact on moving healthcare measurement and data collection in a new direction.

	A.	The increasing involvement of patients and families in making care decisions
	B.	Doctor concerns that they are being blamed for poor outcomes
	C.	The shortages of nurses
	D.	An increased use of quality improvement concepts, tools and methods
	E.	The growing demand for transparency
	F.	The rising cost of healthcare services

QUESTION 45

What are the dominant modifiers associated with the word quality that define the components of the quality funnel?

	A.	Discovery
	B.	Assurance
	C.	All of the above
	D.	Driven
	E.	Delivery
	F.	Control
	G.	Improvement

QUESTION 46

The primary reason for using data should be to:

	A.	Justify an increase in your departments budget.
	B.	Make your boss happy with your performance.
	C.	Rate and rank the performance of your services and staff.
	D.	Help your organization win a quality award.
	E.	Predict where you will be going in the future.

QUESTION 47

The two types of studies that Dr. Deming outlined include (select two):

	A.	Enumerative studies
	B.	Statistical studies
	C.	Quantitative studies
	D.	Qualitative studies
	E.	Analytic studies
	F.	Probability studies

QUESTION 48

Information is defined as data which have been:

	A.	Evaluated by deductive and indictive thinking
	B.	Processed in a formal manner
	C.	Used to make informed decisions
	D.	All of the above
	E.	None of the above
	F.	Evaluated in an intelligent (rather than statistical) way

QUESTION 49

At what reading level should survey questions be geared towards?

	A.	College freshmen and sophomore
	B.	6th or 7th grade
	C.	10th grade
	D.	12th grade
	E.	Graduate school

QUESTION 50

The roadmap for the quality measurement journey has contains how many milestone markers?

	A.	4
	B.	5
	C.	7
	D.	6
	E.	8