Question: Question 43 1 pts A Service Failure only occurs when customers provide negative feedback. True False Question 44 2 pts Quality Costs may be used

Question 43 1 pts A Service Failure only occurs

Question 43 1 pts A Service Failure only occurs when customers provide negative feedback. True False Question 44 2 pts Quality Costs may be used for focusing continuous improvement activities. True O False Question 45 2 pts Based on our classroom discussion, which of the following is an example of a "Service Delivery Failure? Chick-fil-A Ritz Carlton Amazon Waffle House

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