Question: Question 45 2 pts Based on our classroom discussion, which of the following is an example of a Service Delivery Failure? O Chick-fil-A O Ritz

Question 45 2 pts Based on our classroom

Question 45 2 pts Based on our classroom discussion, which of the following is an example of a "Service Delivery Failure? O Chick-fil-A O Ritz Carlton O Amazon O Waffle House Question 46 2 pts An External Communication gap occurs when an advertised service differs from what is actually performed. O True False Question 47 2 pts The following benefits are associated with good Service, except: Customer loyalty Increase in complaints Increase in profits Improved reputation

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