QUESTION 46

1. How many fields should your registration form have?

   		One to three.
   		Ten or more.
   		Five to seven.
   		It depends on the value of your digital asset, and how much interest you require from your leads.
   		Eight or nine.

1 points

QUESTION 47

1. The factors vital to CRM success are (choose all that apply):

   		Segmentation.
   		Context.
   		Personalization.
   		Insight.
   		Profiling.

1 points

QUESTION 48

1. Virtual meeting software can include (choose all that apply):

   		Session recording.
   		Voice conferencing.
   		Video conferencing.
   		Remote control.
   		File sharing.

1 points

QUESTION 49

1. Customer service:

   		Should have online help as an add-on strategy.
   		Does not require real-time online help.
   		Is not part of a digital strategy.
   		Should not be a separate silo.
   		Does not allow for social media interactions.

1 points

QUESTION 50

1. Blogging is hugely popular, but:

   		They are difficult to set up.
   		They are expensive to host.
   		They are a North American phenomena.
   		The vast majority of blogs are not.
   		They require twice-daily updates.