Question 47 (2 points) 1) Listen can help organizations manage detailed information about their customers in order to provide them with a more efficient and personalized customer service experience. CRM systems POS systems EDI systems VMI systems Question 48 (2 points) Listen A major cost in the purchasing function is the number of purchase orders processed. One technique that may reduce purchasing-related expenses is to have suppliers compete with each other to meet demand at the lowest price. The name of this technique is an EDI auction. a trading exchange. a reverse auction. a supplier consortium