Question: Question 5 / 1 5 A customer arrives at a customer service desk without an appointment and says he's in a hurry. Though walk -

Question 5/15
A customer arrives at a customer service desk without an appointment and says he's in a hurry. Though walk-ins are allowed, the agent is busy.
What should the agent do?
Ask if he could come back later in the day when the desk is less busy
Ask the customer to email his question since he doesn't have an appointment today
Ask the customer about his request to decide how to handle it
Tell the customer she'll help him as soon as she's done helping those with appointments
Explain that she's busy and it's best make an appointment for faster service
Question 5/15 A customer arrives at a customer service desk without

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