Question: Question 5 (1 point) An effective complaint letter explains in detail exactly what went wrong and does not speculate about why the problem happened. True

Question 5 (1 point) An effective complaint letter explains in detail exactly what went wrong and does not speculate about why the problem happened. True False Question 6 (1 point) Which of the following statements is or are true of effective complaint letters? a) The letter should describe the problem or incorrectly functioning product and include applicable identifying information (e.g., invoice number). b) The letter should include supporting documents when possible (e.g., a copy of the receipt, a picture of a damaged part). c) The letter should state what the recipient can do to solve the problem. d) All of the above

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