Question $5$

$1$ pts

Structured problems are

straightforward, familiar, and easily defined

situations that conflict with formal organizational policies

the result of inconsistently applied rules

unfamiliar and require a unique solution for each problem

the result of a programmed decision

Question $6$

$1$ pts

A clerk at a department store cannot issue a refund for a customer unless the customer produces a store receipt. The customer informs the clerk that he never received a receipt in the first place. The clerk escalates the issue to a manager for resolution. The manager's resolution is an example of a

policy

structured problem

procedure

programmed decision

nonprogrammed decision