Question: QUESTION 5 [20 MARKS] a) Critically discuss how enterprise resource planning (ERP) systems have the potential to significantly improve upstream, internal, and downstream aspects of

QUESTION 5 [20 MARKS]

a) Critically discuss how enterprise resource planning (ERP) systems have the potential to significantly improve upstream, internal, and downstream aspects of almost any companys supply chain management. (10)

b) Focusing on only one of the following customer relationship management (CRM), internal supply chain management (ISCM), or supplier relationship management (SRM) critically analyse how your own workplace could benefit by implementing your chosen system (or implementing it more fully) in your own workplace. (10)

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