Question $5(6$ marks$)$

Considering the partnership between Caterpillar Inc $($CAT$)$ and Barloworld Equipment, the role of a technical writer is one of the most important disciplines that need to form part of a supplier relationship team. Evaluate how a technical writer's contributions to user manuals, training materials, and digital content may enhance user experience and customer satisfaction with CAT's heavy machinery products distributed by Barloworld Equipment. reference in text

a$)$ Discuss the key functions and importance of the involvement of the technical writer.

b$)$ Discuss how technical writers may impact the overall customer satisfaction.