Question $5(6$ points$)$

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Mary had always been a hardworking and dedicated manager at the luxury fashion store. She took pride in her work and wanted to see her store thrive in the busy shopping district. However, the last few months had not been kind to her. Sales had been declining, and she was worried about the financial impact it would have on the store and her team.

Despite her concerns, Mary had been making decisions without consulting her team, causing frustration and a sense of undervaluing among her employees. The sales associates, visual merchandisers, and stock clerks all felt that their ideas and opinions were not being heard or considered. Mary's focus on rewards and punishments had created a sense of mistrust among the employees, making them feel like their work was not making a meaningful impact. They were caring less about doing a good job.

The sales associates followed a set process when interacting with customers and completing sales transactions, while the visual merchandisers had more creative freedom in creating and maintaining product displays. The stock clerks were responsible for receiving and organizing inventory and managing other related tasks. Mary was the only one responsible for making decisions regarding the store's