Question: QUESTION 5 a. Define BPR and discuss its key principles. (8 marks) b. What are the key benefits of BPR. (7 marks) c. Discuss and

QUESTION 5 a. Define BPR and discuss its key principles. (8 marks) b. What are the key benefits of BPR. (7 marks) c. Discuss and contrast the two main approaches to Operations improvement (show diagrams as necessary) (5 marks) d. Identify and describe the stages of the DMAIC continuous improvement cycle

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