QUESTION 5 A. The key to finding a suitable location is identifying the characteristics that gives a company a competitive edge and then searching out potential sites that meet those criteria. Describe FOUR (4) options for retail and service businesses when choosing a location. (8 marks) B. Layout is the logical arrangement of the physical facilities in a business that contributes to efficient operations, increased productivity and higher sales. Below is some of the factors that impact on layout and design. Explain each of it by giving suitable example. i) Sight ii) Sound iii) Scent iv) Lighting (8 marks) C. Total quality management (TQM) define a quality product as one that conforms to predetermined standards that satisfy customer's demands. TQM takes time to implement and to produce results. Discuss TWO (2) principles to implement TQM successfully. (4 marks) (Total: 20 Marks) (Total Marks: 100)