Question 5 Case Study 2 Your clients, Justine Redman and Tyler Brooks, have complained to your office that they are dissatisfied with the findings of the appraisal report. They were disappointed that you turned up late to the appointment and were seemingly rushed, continually looking at your phone during the presentation. They also asked several questions regarding the comparable properties used, of which you appeared defensive and could not provide clear supporting evidence of why these were used in the report. They are now strongly considering going with another agency and are seeking an explanation from your agency as soon as possible. Your licensee has asked you to reflect on the feedback received from your clients and document what you will do to improve future presentations. H Reflection Page 16 ber 2021