Question $5($circle the correct choice$)$:

A team of providers is concerned about the number of hospital$-$acquired infections in the intensive care unit $($ICU$).$ They hold a brainstorming session and attempt to identify all possible factors responsible for these infections. Which tool do you suggest they use to organize their findings?

a$.$ Pareto chart

b$.$ Process control charts

c$.$ Activity chart

d$.$ Cause$-$and$-$effect diagram

e$.$ Gantt chart

Question $6($circle the correet choice$)$:

Donabedian's Triad features all of the following types of quality indicators, Except

a$.$ structure

b$.$ process

c$.$ efficiency

d$.$ outcomes

e$.$ all of the above are correct

Question $7($circle the correer choica$)$:

Litigation costs are considered part of:

a$.$ external failure costs

b$.$ internal failure costs

c$.$ appraisal costs

d$.$ prevention costs

a certification costs