Question: . Question 5 Consider the following case study: A user contacts you through chat, saying they are unsuccessfully trying to access the corporate email app.

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Question

5

Consider the following case study:

A user contacts you through chat, saying they are unsuccessfully trying to access the corporate email app. You start troubleshooting and realize what the problem is

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What should you do

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1

point

Notify the user you found the root cause of the problem and how long it will take to solve, and you will let them know when the issue is resolved.

Solve the problem and ignore the user.

Tell the user to wait.

Immediately start solving the problem. After you finish, you text back, saying the problem was solved.

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