Question $5$: Continual service improvement in practice $(5$ Marks$)$ Questions Describe a change you introduced in your department, team or business. a$)$ How did you ensure it was accepted and sustained over time? b$)$ Did you use a continual improvement approach? If not, how would you apply CSI principles like $$quick wins$$ or staff involvement next time? Suggested guidelines Answers should reference Kotter$$s model as outlined in CSI principles $($Sanker$,2017,$ p$.100101).$ Real examples could involve system upgrades, process changes, or even policy implementation in local NGOs or startups.