QUESTION 5

1. Cultural fluency includes

   		using a computer program to translate from one language into another.
   		wearing latex gloves to avoid germs when visiting other countries.
   		getting homesick on long visits overseas.
   		knowledge of the international business environment.

5.00000 points

QUESTION 6

1. The negotiating strategy, focus on interests, not positions, calls for the negotiator to

   		quickly uncover the interests of the other side.
   		stick to his or her demands until the last.
   		find mutual interests with the other side.
   		strive to satisfy his or her overall interests.

5.00000 points (Extra Credit)

QUESTION 7

1. Drama in the workplace acts much like a

   		personality clash.
   		win-win approach to conflict resolution.
   		company initiative for reducing work-life conflict.
   		family-to-work conflict.

5.00000 points

QUESTION 8

1. A key part of cultural intelligence training is to

   		learn a second language the way the natives speak it.
   		understand the history and culture of another culture.
   		learn how to size up the environment to determine which course of action is best.
   		forgive people from other cultures for their mistakes.