Question 5

Select all that apply.

Various tools or techniques can be used to analyze information. Suppose you want to group data to identify and address root causes.

Which tools or techniques should you use?

Select one or more:

a. Six Ws

b. Categorization techniques

c. Cause-and-effect diagram and 5 Whys

d. Flowcharts

Question 6

Select all that apply.

Lessons learned can be captured during and after a project.

Which methods are primary sources of lessons learned?

Select one or more:

a. Quality variance reports

b. Team meetings

c. Questionnaires

d. Memorandums of understanding

e. Third parties

f. Item tracking

Question 7

Select all that apply.

A lessons learned register is aimed at passing on the findings and lessons to be applied to future projects.

Which issues should be included in a lessons learned register?

Select one or more:

a. Identification of corrective and preventative actions that failed and the reason for the result

b. Metrics showing acceptable variances and the usage of earned value measurements

c. Assessment of completeness of information

d. The results of cost analysis

e. The Six W's method