Question: QUESTION 5 Why are customer focus groups, surveys, questionnaires, prototypes that are tested so important? a . They tell us whether the customer likes the

QUESTION 5
Why are customer focus groups, surveys, questionnaires, prototypes that are tested so important?
a. They tell us whether the customer likes the process used to create the product or deliver the service
b. They tell us whether the customer likes the product or service.
c. They tell us how much flow time (cycle time) there is in a process.
d. They tell how much variability there is in a process.
QUESTION 5 Why are customer focus groups, surveys, questionnaires, prototypes that

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