Question 51 1 pts When dealing with your upstream Supply Chain members, the increasingly common practice is for customers to be imposing more and more requirements on them to improve their quality. O True False Question 52 1 pts A Service Recovery is when just before a defective service is delivered the person providing the service stops and corrects the defect. O True False Question 53 1 pts The TQM approach to Supply Chain management is to improve the partnership and move away from an adversarial relationship. True O False Question 54 1 pts Service gaps occur when there is a disconnect between customer expectations and what quality of service is actually delivered. O True O False