Question 5Sarbucks want so use observation method to access their employee's service quality, so Starbucks collaborated with a third-party company (OYZ conlpany who is specialised in observasion method.Inagrig that you are hired as a mystery shopper by XIZ company to go to the Sarbucks store to access the employee service quality. You fieted to pretend to be a nomal customer and make an order as you usually do, but at the sume time you need to observe some predetermined behaviors. In company will give you a list ef behavior that you need to observe. The behaviors incude (1) whether the employee smiles to you, (2) whether the employee says "Thelle" to pou, (3) whether you get your drink:food in 10 minutes, etc.Mease answer the following four questions.(1) This observation is ?????? Direct observation Inderest stopervation