Question: QUESTION 6 ( 2 0 Marks ) A customer initiates the return process through a company's online portal, providing details about the reason for the

QUESTION

6 (20

Marks

)

A customer initiates the return process through a company's online portal, providing details about the reason for the return. The system generates a Return Authorisation

(

)

number and instructions for shipping the item back to the designated return centre. Critically discuss the potential impact of the above process on customer satisfaction, supply chain management, and the overall efficiency of reverse logistics

.

Provide relevant examples to enhance your answer.

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