QUESTION $6(20$ Marks$)$

In the bustling offices of Bright Innovations, a technology startup known for its rapid growth, a sense of frustration brews

among employees in the Technical Support Department. With little consideration given to the job characteristics model,

tasks have become monotonous and lack significance, leading to disengagement and high employee turnover rates. As

creativity stifles and motivation wanes, the once vibrant Technical Support team finds themselves trapped in a cycle of

uninspired work and diminishing productivity.

Critically discuss how the job characteristics model can be used to improve the design of jobs within the Technical Support

Department at Bright Innovations. Provide examples to motivate your answer.